Free365 Privacy Policy – Personal Data Protection for Malaysian Members

Free365 takes member data privacy very seriously. We understand that many Malaysians are concerned about how their personal information is used by online platforms — and that concern is entirely valid. That's why we've written this Privacy Policy in clear, straightforward language, rather than pages of confusing legal text.

This document explains exactly what data free365 collects when you register and use the platform, why we need it, who can access it, how long we retain it, and what rights you have regarding that data. We operate in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and are committed to respecting every member's privacy at all times.

This Privacy Policy applies to all members who register and use the free365.asia platform, including all sub-domains, pages, and services operating under it. It also applies to any communications you send us via email, Live Chat, or any other communication channel.

In this document, when we refer to "personal data", we mean any information that can be used to identify you, directly or indirectly — including your name, phone number, email address, financial information, IP address, and platform usage patterns.

Free365 acts as a "Data Controller" as defined under Malaysia's PDPA 2010 — meaning we are responsible for how your personal data is collected, used, and protected. If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@free365.asia.

Free365 only collects data that is genuinely necessary to deliver a quality service to our members. Below are the categories of data we collect and how they are gathered:

Data You Provide Directly

• Registration Information: Your Malaysian phone number, password (stored as an unreadable hash), and your chosen display name.
• Identity Verification Information: If verification is required for withdrawals or compliance purposes, we may request a copy of your identification card or other supporting documents.
• Payment Information: Details of the payment method you use — whether Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX via Maybank2u or CIMB Clicks. free365 does not store your full bank card details; this data is processed through a secure payment processor.
• Communications with Us: The content of emails, Live Chat messages, and any other communications you send to the free365 customer support team.

Automatically Collected Data

• Platform Usage Data: The games you play, bet amounts and timing, deposit and withdrawal history, session duration, and in-platform navigation actions.
• Technical Data: IP address, browser type, device operating system, screen resolution, and device information used to access free365.
• Geolocation Data: Approximate location based on IP address for security compliance purposes and to verify that you are accessing from Malaysia.
• Cookie Data: Information collected via cookies and similar tracking technologies — explained in further detail in Section 6.

Free365 uses members' personal data solely for the following purposes. We do not use data for any purpose beyond what is stated below without first obtaining your consent.

Free365 does not sell or trade members' personal data to any third party. However, there are limited situations where we need to share data with specific parties to enable the platform to operate properly and comply with Malaysian law:

• Payment Processors: Transaction data required to process deposits and withdrawals is shared with authorised payment processors. This includes information needed to process payments via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX. All payment processors are bound by strict confidentiality agreements and are not permitted to use the data for any other purpose.
• Game Providers: Third-party game providers that supply slots, live table games, and other games on the free365 platform may receive the minimum technical data required for their services to function. They do not receive any personally identifiable information that could be used to identify a member individually.
• Malaysian Authorities: free365 will disclose personal data to Malaysian authorities when required by law, court order, or valid legal process — including but not limited to investigations under the Anti-Money Laundering Act (AMLA) or tax compliance requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of free365 business assets, member data may be transferred to the successor entity. You will be notified via a clear notice before any such transfer takes place, and you have the option to close your account if you do not agree.

Free365 invests seriously in data security infrastructure to protect the personal information of all our Malaysian members. The security measures we have implemented include:

• 256-bit SSL Encryption: All communications between your browser or app and free365 servers are encrypted using 256-bit TLS/SSL. This ensures that data in transit cannot be read even if a third party successfully intercepts network traffic.
• Secure Password Storage: Passwords are never stored in plaintext. We use one-way cryptographic hashing with salting to store passwords — meaning that even if our database were accessed without authorisation, your password cannot be recovered.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an added layer of security. Once activated, logging in will require an additional OTP code sent to your phone number, in addition to your password.
• Suspicious Activity Monitoring: Our systems monitor unusual login attempts, unexpected account setting changes, and suspicious usage patterns in real time. Any account showing signs of unauthorized access will be flagged and our security team will respond immediately.
• Data Segregation: Sensitive data such as payment details and identity verification information is stored separately with stricter access controls compared to standard usage data.
• Regular Security Audits: free365 conducts regular security audits and penetration testing by independent third parties to identify and resolve vulnerabilities before they can be exploited.

Free365 uses cookies and similar tracking technologies to keep the platform running smoothly, improve the user experience, and understand how members use our services. Below are the types of cookies we use:

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the free365 platform. For more information on how to manage cookies, refer to the documentation for your browser.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by free365:

To exercise any of the rights listed above, please submit a written request to us at support@free365.asia with the subject line "PDPA Privacy Rights Request" and specify the type of right you wish to exercise along with your account details. We may require identity verification before processing your request in order to protect your account security.

Free365 retains members' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law.

• Active Account Data: Retained for as long as your free365 account is active, plus any post-closure period required by law.
• Financial Transaction Records: Deposit, withdrawal, and betting history records are retained for a minimum of 7 years in accordance with Malaysian financial and taxation legal requirements.
• Customer Support Communication Logs: Live Chat and email records are retained for 2 years for reference and dispute resolution purposes.
• Technical Log Data: Server access logs and security data are retained for 12 months and then automatically deleted.
• Closed Account Data: After an account is closed at a member's request, personal data not subject to legal retention requirements will be deleted or anonymised within 90 days.

The free365 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If you believe that a child or person under 18 has registered a free365 account, please notify us immediately at support@free365.asia.

Upon receiving such a notification, free365 will investigate promptly, and if it is confirmed that the member is underage, the account will be suspended, all balances will be returned to their original source (where applicable and possible), and all related personal data will be deleted in accordance with strict child protection procedures.

Free365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, updates to Malaysian law, or improvements to how we manage data. Every update will be recorded with a new "Last updated" date at the top of this document.

For material changes — those that significantly affect how we use or share members' personal data — we will notify members via a prominent notice on the free365 platform at least 14 days before the changes take effect. For minor updates such as clarifications of language or spelling corrections, we will update the document without prior notice.

Continued use of the free365 platform after an amendment takes effect will be considered your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and request deletion of any data not subject to mandatory retention.